海淘售后问题沟通模版，沟通其实很简单
海淘售后问题沟通模版，沟通其实很简单
⤵️海淘之后，经常会遇到这样那样的各种问题，找客服的次数没有100次也有50次了。
⤵️整理了一些比较实用的售后问题模版，方便沟通售后问题的时候使用。
🔘🔘问题清单
1.账号登录出现问题，怎么求助?
Hi, My account is XXX**outlook.com, but I can't log on with my password. Would you please help check my account and confirm my registration status. Thanks.
翻译:你好，你好，我的帐户是***(邮箱账号)，但我不能用密码登录。请你帮我核对一下我的帐户并确认一下我的注册状态好吗?谢谢。
2.下订单着急没有登录账号，怎么查询快递号?
Hi, My order number is **, which was placed on May 20,2022.May I have the tracking number for it? Thank you!
翻译:你好，我的订单号是***(订单号)，订于2022年5月20日。我可以知道它的追踪号码吗?谢谢!
3.下订单，但都被砍单，怎么询问原因?
Hi, My order number is **, which was placed on May 19, 2022. However, I found my order has been cancelled . May I know the reason for it?
翻译:你好，我的订单号是***，订于2022年5月19日。但是，我发现我的订单被取消了。我能知道原因吗？
4.取消订单了但钱被扣，怎么办?
Hi, My order number is ***, which was cancelled on May 19, 2022. However, payment for it still be taken. I'm waiting for a refund. Could you tell me how long will this take? Could you check the status for me? Thanks!
翻译:你好，我的订单号是***，于2022年5月19日取消。但是钱还是被支付。我现在正在等待退款。你能告诉我这需要多长时间吗?麻烦你帮忙查一下状态吗?谢谢!
5.下订单后一直不发货，怎么催?
Hi, I have placed an order with No.*** on May 19, 2022, and received order confirmation later. But the status still shows 'in process’ until today. Could you place my order to ship as soon as possible? Thanks!
翻译:你好，我已于2022年5月19日下订单，订单号为***，当时收到了订单确认。但直到今天，状态仍然显示为“正在处理”。你能尽快将订单发货吗?谢谢!
6.想要退货怎么办？
Hi, My order number is ***, which was placed on May 19, 2022. I don't like it since color is different from what I have expected. Can you offer me free shipping label to return it? Thanks.
翻译:你好，我的订单号是***，订于2022年5月19日。由于颜色问题，我想申请退货。你能给我提供免费的邮寄条形码吗?谢谢。
7.要求退差价，怎么办?
Hi. My order number is ***. XXX was $20 and it is $15 now so I strongly request price match, which is $5.
Please refund the difference to my original credit card.
翻译:你好，我的订单号是***。XXX当时是20美元(下单时价格)，现在是15美元(现在价格)，所以我强烈要求价格匹配，请把5美元的差额退还至我的信用卡。
🔘🔘以上这些问题都是在海淘中比较容易遇到的问题，最方便的其实可以找一个在线翻译软件。不过最好罗列好自己需要处理的问题，这样跟售后客服沟通起来更加快捷。
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