2024黑五海淘必备购物英语,海淘砍单/退货等必备!
海淘无论是双11,黑五,还是平时大促最怕出现砍单,退货,账号无法登陆注册,无论无法查询等问题,带着和大家一起学习的态度,今天也整理几个在海淘路上可能会需要跟网站客服沟通的英文模板,尤其适合黑五海淘,喜欢就收藏起来吧!
🌻当网站账号无法登陆,我们可以这样跟客服沟通:
Hi,My account is xxxxxxx, and I can't log on with my password. Could you please help check my account and confirm my registration status? Thanks a Lot。
👓中文大致意思:我的账号是xxx,现在用我的密码无法登陆账号,能否帮我查一下账号注册状态?谢谢。
🌻下单后,想取消订单或者部分订单:
Hello, recently I orderd from your website,my order number is xxx(订单号). while now I don't need all the goods of this order. Please help me to cancel this order. Thank you. Best regards!
中文大致意思:你好,最近我在你们网站下单了,我的订单号是xxx,但是现在我现在不需要这个订单上的所有产品了,请帮我取消订单,谢谢!(如果你只是想取消这个订单上的部分产品,就说I don't need some of them,they are(产品名字).....灵活变化吧!
🌻当订单被取消/砍单,可以尝试跟客服咨询原因:
Hi,My order number is xxxxxxx, which was placed on xx/xx/xx(日期). I found that you have cancelled it without notifying me. May I know the reason?
👓中文大致意思:我的订单号是XXX,某月某日下单。我发现你们没有通知我,就把我的订单取消了,可否告知原因?谢谢。
🌻当订单地址写错,需要修改送货地址:
Hi,My order number is xxxxxxx, which was placed on xx/xx/xx(日期). Is there any chance I could change my shipping address? The new address is XXX. Thanks a Lot。
👓中文大致意思:我的订单号是XXX,某月某日下单。能否修改一下我的送货地址?我的新地址是XXX。谢谢。
🌻当订单迟迟不发货,催促网站发货:
My order number is xxxxxxx, which was placed on xx/xx/xx. I kindly request you accelerate the processing. Thanks.
👓中文大致意思:我的订单号是XXX,某月某日下单,请快一点发货谢谢。
🌻当遇到日亚这种分箱狂mo,可以要求合箱发货:
My order number is xxxxxxx, which was placed on xx/xx/xx. I'm writing to ask if you could ship all things that I ordered in a single package, instead of separating them into several packages. Thank you.
👓中文大致意思:我的订单号是XXX,某月某日下单。我想询问一下是否可以把我的订单都合在一起发货,不要分开发货,谢谢。
🌻当订单发货后,无法跟踪物流也无法查看单号:
My order number is xxxxxxx, which was placed on xx/xx/xx. Is it possible that I have the tracking number of it? Thanks.
👓中文大致意思:我的订单号是XXX,某月某日下单。可否告知快递追踪编号?谢谢。
🌻当刚下单又发现商家打折,可以申请退差价:
My order number is xxxxxxx. I have purchased the item from your website only to notice a few days later that its price has dropped about $8. Could you refund me the price difference to my original credit card, please? Thanks.
👓中文大致意思:我的订单号是XXX。我从你们网站买了这件商品没几天就发现宝贝降了8刀。你能不能给我补回差价,把钱打到原信用卡账号上呢?谢谢。
🌻当收到东西不满意,要求退货:
My order number is xxxxxxx, which was placed on xx/xx/xx. I'd like to return the item as the color is different from what I expected. Could you offer me free shipping label so that I can return it? Thanks.
👓中文大致意思:我的订单号是XXX,某月某日下单。由于宝贝的颜色和我想的不一样,现在想退货。可否给我一个免费退货标签?谢谢。
😝掌握好以上客服沟通技巧,海淘真的没那么难,内容分享仅供参考,欢迎收藏!
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